Fertility Clinic Operations Manager

2 weeks ago


London, Greater London, United Kingdom Hca Cancer Network Full time

We are seeking a highly skilled Fertility Clinic Operations Manager to join our team at The Lister Hospital in London. As a key member of the management team, you will oversee the day-to-day operations of the fertility clinic, ensuring seamless delivery of patient care and exceptional customer service.

About the Role

As Fertility Clinic Operations Manager, you will be responsible for managing the daily activities of the clinic, including supervising medical secretaries, scheduling appointments, billing procedures, debt collections, and clinical letters. You will work closely with the clinic manager, supervisors, and staff to ensure effective communication and problem-solving.

This is a full-time position, requiring 37.5 hours of work per week. We offer a competitive salary, estimated at £60,000 - £80,000 per annum, depending on experience.

Responsibilities
  • Oversee daily practice operations, ensuring efficient management of medical secretaries, appointment scheduling, billing procedures, debt collections, and clinical letters.
  • Consult with clinic manager, supervisors, and staff concerning practice operations, problem-solving, and service improvement.
  • Maintain accurate records and reports, providing insights to support business decisions.
  • Develop and implement process improvements to enhance patient satisfaction and operational efficiency.
Requirements
  • At least 2 years of experience as a Practice Manager, preferably in private practice.
  • Significant understanding of medical terminology and knowledge of healthcare regulations.
  • Excellent leadership, communication, and interpersonal skills.
  • Able to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
Benefits

We offer a comprehensive benefits package, including:

  • 25 days of annual leave, increasing with length of service.
  • Private Healthcare Insurance for treatment at leading hospitals.
  • Private pension contribution, increasing with length of service.
  • Season Ticket Loan and Cycle to Work scheme.
  • Group Life Assurance from day one.
  • Critical illness cover.
  • Enhanced Maternity and Paternity pay.
  • Corporate staff discounts for facilities, including maternity packages.
  • Flexible working arrangements to suit your needs.

We value diversity and inclusion, striving to create an inclusive environment where everyone feels welcome and supported. If you need reasonable adjustments during the recruitment process or in the workplace, please let us know.



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