Customer Data Insights Specialist
3 weeks ago
Senior Data Analyst - Customer Experience
We are seeking an experienced Senior Data Analyst to join our team at Talent Hub. As a champion of customer data, you will play a key part in our data strategy, driving business growth through data-driven insights.
Key Responsibilities:
- Lead the reporting, insight, and analytics for customer data, focusing on customer acquisition and engagement, and optimizing lifetime member value.
- Regular monitoring and reporting on key customer data metrics.
- Support and provide guidance on the development of campaign and overall performance reporting, actionable insight, and data-driven models for use across the customer lifecycle.
- Produce data visualizations to help support and communicate important learning.
Requirements:
- A background in customer data analytics, with experience working in a membership or customer services background.
- Strong oral and written communication skills, with experience presenting data interpretation and insights to non-technical audiences.
- Experience in using data storytelling techniques.
- Knowledge of data platforms, including Microsoft Dynamics and PowerBI.
What We Offer:
- 2 days office based
- 24 days holiday plus bank holidays
- Healthcare
- Hybrid working
- Plus lots of other perks
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