Customer Data Insights Specialist

3 weeks ago


Brighton, United Kingdom Talent Hub Full time

Senior Data Analyst - Customer Experience

We are seeking an experienced Senior Data Analyst to join our team at Talent Hub. As a champion of customer data, you will play a key part in our data strategy, driving business growth through data-driven insights.

Key Responsibilities:

  • Lead the reporting, insight, and analytics for customer data, focusing on customer acquisition and engagement, and optimizing lifetime member value.
  • Regular monitoring and reporting on key customer data metrics.
  • Support and provide guidance on the development of campaign and overall performance reporting, actionable insight, and data-driven models for use across the customer lifecycle.
  • Produce data visualizations to help support and communicate important learning.

Requirements:

  • A background in customer data analytics, with experience working in a membership or customer services background.
  • Strong oral and written communication skills, with experience presenting data interpretation and insights to non-technical audiences.
  • Experience in using data storytelling techniques.
  • Knowledge of data platforms, including Microsoft Dynamics and PowerBI.

What We Offer:

  • 2 days office based
  • 24 days holiday plus bank holidays
  • Healthcare
  • Hybrid working
  • Plus lots of other perks


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