Customer Service and Sales Administrator

4 days ago

Crawley, United Kingdom Clearwater People Solutions Full time

Are you an organized and detail-oriented individual with excellent communication skills? Do you have experience in administration or similar roles? We are seeking a highly motivated Sales Administrator to join our team at Clearwater People Solutions in Crawley. This is a full-time position, Monday to Friday, with a salary of approximately £27,000 - £31,000 per annum.

Responsibilities:
  • Ensure the booking system is up-to-date and accurate at all times.
  • Understand customer requirements and identify potential machines and accessories where necessary.
  • Record incoming customer enquiries in the business's CRM system.
  • Handle any customer complaints in a professional and polite manner.
  • Liaise between sales and accounts teams to ensure the correct customer information has been provided and is up-to-date.
  • Process client orders accurately and promptly.
  • Receive and process client's service requests by phone and online.
  • Ensure database functions are completed diligently and accurately.
  • Develop and maintain effective communication and good working relationships with staff, clients, and manufacturing team.
Requirements:
  • Degree level of education (preferred).
  • Previous experience in administration or similar roles.
  • Excellent communication skills both verbal and written.
  • IT literate, preferably experience with CRM systems and Microsoft Office.
  • Preferably driving license and own vehicle to get to the office.

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