Customer Service Representative

4 weeks ago


Gateshead, Gateshead, United Kingdom Teleperformance Full time

Role Overview

We are seeking a skilled Customer Service Specialist to join our team in Gateshead. As a key member of our team, you will provide exceptional service to customers, helping them with inquiries related to employment status, government guidelines, and benefit payments.

Key Responsibilities

  • Provide excellent customer service via telephone, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • Strong verbal and written communication skills, with the ability to show attention to detail.
  • Excellent customer service skills, with the ability to establish rapport with customers.
  • Ability to work in a target-driven environment, meeting performance standards.
  • Proficiency in using multiple systems and software applications.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a positive impact on customers' lives.

Screening and Evidence

We require all applicants to undergo a thorough screening process, including identity checks, nationality and immigration status verification, and basic criminal records checks. We will also require documented evidence of your three-year employment and education history.



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