Head of Venue Operations

4 weeks ago


London, Greater London, United Kingdom Broadwick Live Full time

About the Role:

We are seeking an exceptional business leader to define the operational plan for our venues, collaborating with the Head of Spaces. This person will be an expert in venue operation policies and procedures, championing best practice across the team.

Key Responsibilities:

  • Ensure operational processes and property management are of the highest standard across all venues.
  • Develop and implement best practices for event operations, ensuring smooth handovers from sales to operations teams.
  • Be responsible for client and supplier documentation, ensuring compliance with venue requirements.
  • Lead in creating processes and procedures for internal use, suppliers, and clients, ensuring effective planning and communication.
  • Identify and lead on longer-term internal projects, such as building a reliable bank of freelance talent or wider supplier SLAs.
  • Have oversight of staffing and service requirements for security, cleaning, crew, and stewarding across venues.
  • Manage event operations, supporting or leading planning and operations for multi-year, high-value clients or complex contracts.
  • Collate and devise required documentation, activation budgets, competitor analysis, and other relevant tasks.
  • Maintain strong relations with landlords and other stakeholders.
  • Oversee the day-to-day running of venues.
  • Support other Broadwick Spaces operational teams as needed.

About You:

We are looking for someone with a minimum of 5 years of event operations experience, ideally in a high-volume events venue or portfolio. You should have previous experience managing, influencing, and inspiring venue operation teams. Exceptional knowledge of industry legislations, general event licensing, and documentation required pre-event is essential.

What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and innovative company, pushing boundaries in the cultural landscape. You will be part of a tight-knit team of passionate and dedicated individuals, constantly striving to create incredible spaces for people to enjoy.



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