Membership Program Director

6 days ago


Cambridgeshire and Peterborough, United Kingdom Imagination Station Full time
About This Opportunity

We are seeking an experienced professional to join our team as a Club Experience Manager. This role offers a unique opportunity to drive growth and retention of our membership base, while collaborating with cross-functional teams to deliver exceptional experiences for our members.

Key Responsibilities:
  1. Develop and implement membership strategies to achieve business objectives.
  2. Manage membership card production and distribution.
  3. Provide exceptional customer service to prospective and current members.
  4. Collaborate with Marketing to create and update membership and marketing materials.
  5. Coordinate special membership initiatives and recognition programs.
  6. Develop target market strategies for direct mail and telemarketing programs.
  7. Create sales incentive programs for front desk staff.
  8. Identify potential sources of new members and business opportunities.
Requirements:

To succeed in this role, you will need:

  • A Bachelor's degree in business, marketing, communications, or a related field.
  • At least three years of experience in developing and managing volunteers.
  • Prior sales or fundraising experience is preferred.
  • Proficiency in Microsoft Office and database management, as well as the ability to quickly learn our membership system.
  • A flexible schedule to include occasional evenings and weekends.
  • Demonstrated proficiency in the English language.
About Us

Imagination Station is a leading institution in informal science education, dedicated to sparking a passion for sciences through interactive exhibits and educational programming. We are committed to delivering exceptional experiences for our members and the community we serve.

Estimated salary: $65,000 - $85,000 per year, depending on experience.



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