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Care Coordinator

2 months ago

London, Greater London, United Kingdom Suttons Wharf Health Centre Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Care Coordinator at Suttons Wharf Health Centre. The Care Coordinator will play a key role in supporting our healthcare team by ensuring that patients receive the right care at the right time.

Key Responsibilities
  • Patient Coordination: Act as a primary point of contact for patients, providing comprehensive information and support throughout their care journey. Coordinate patient appointments, referrals, and follow-ups, ensuring seamless communication between different services and departments.
  • Care Planning: Collaborate with the healthcare team to develop and manage personalized care plans for patients, particularly those with complex needs or long-term conditions. Ensure that care plans are regularly reviewed and updated in response to patients' changing needs.
  • Multi-disciplinary Team (MDT) Meetings: Organize and attend MDT meetings as needed, ensuring all relevant information is available and actions are documented and followed up. Facilitate communication between team members to ensure cohesive and integrated care.
  • Administrative Support: Provide comprehensive administrative support to the clinical team, including maintaining patient records, updating care plans, and managing correspondence. Ensure that all patient information is accurately recorded and confidentially maintained.
  • Patient Advocacy: Advocate for patients, ensuring their needs and preferences are understood and respected. Facilitate communication between patients, families, and healthcare providers to enhance patient care and satisfaction.
  • Data Management: Maintain accurate and up-to-date patient information in the practice's electronic health records system. Generate reports and analyze data to support quality improvement initiatives. Ensure data is used effectively to monitor and improve patient care.
  • Health Promotion: Support health promotion activities and campaigns within the practice and community, helping patients to access resources and information. Encourage patients to engage in preventative health measures and self-management strategies.
Person Specification
  • Experience: Essential
    • Experience working in a healthcare setting, preferably within the NHS.
    • Strong organizational and time management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Proficiency in using electronic health records and other IT systems, including EMIS Web.
    • Understanding of patient confidentiality and data protection principles.
    • Ability to run and interpret patient searches and manage patient lists.
  • Desirable
    • Previous experience as a Care Coordinator or similar role.
    • Knowledge of local healthcare services and resources.
    • Qualification in health or social care (e.g. NVQ Level 3 or equivalent).
    • Empathetic and patient-focused approach.
    • Detail-oriented with a high level of accuracy.
    • Ability to manage multiple tasks and priorities effectively.
    • Commitment to continuous professional development and improvement.
    • Strong problem-solving skills and ability to work under pressure.
  • Qualifications
    • Essential
      • Evidence of consistent pattern of learning from education, training, and experience.
      • Relevant degree or equivalent level of training and experience.
    • Desirable
      • Qualification in Health or Social Care Profession.