Room Reservations Coordinator

1 month ago


London, Greater London, United Kingdom Sea Containers London Full time
Job Title: Room Reservations Agent

We are seeking a highly skilled and detail-oriented Room Reservations Agent to join our team at Sea Containers London. As a key member of our reservations team, you will be responsible for handling incoming reservation inquiries, managing guest bookings, and providing exceptional customer service to our guests.

Key Responsibilities:
  • Handle incoming reservation inquiries via phone, email, and online booking systems with efficiency and professionalism.
  • Accurately input and manage guest bookings in our property management systems.
  • Provide detailed information about room rates, packages, and promotions to potential guests.
  • Upsell additional services and amenities to enhance guest experiences.
  • Liaise with other departments to ensure seamless guest experiences from booking to check-out.
  • Maintain a thorough knowledge of hotel facilities, services, and local attractions.
  • Resolve guest issues and concerns with a positive and solutions-oriented approach.
  • Assist in maintaining and updating reservation records and databases.
Benefits:
  • Competitive salary: £25,822 + service charge
  • Guest experience including dinner and drinks
  • 6 complimentary nights a year at any Lore Group hotel
  • Lore Group Employee & Immediate Family Rates
  • Lore Group Friend and Family Rates
  • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
  • 50% discount in Lore Group restaurants and bars
  • Discounts in our spa and cinema
  • Contribution towards Health - Cash Plan
  • Life Assurance
  • Length of service incentives (additional holiday)
  • Bespoke training programmes
  • Free meals on duty
  • Incentives such as Ride-to-Work and season ticket loan
  • Quarterly employee award ceremony and company staff parties
  • Employee assistance programme


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