River Thames Resort Staff

2 days ago


Egham, Surrey, United Kingdom Warner Hotels Full time
Guest Experience Specialist

We are looking for a skilled and dedicated Guest Experience Specialist to join our team at Warner Hotels. As a key member of our leisure department, you will be responsible for delivering exceptional customer service and ensuring that our guests have an enjoyable holiday experience.

About the Role

This is an exciting opportunity to work in a dynamic environment with a focus on guest satisfaction. You will be responsible for engaging with guests, hosting activities, and ensuring that they have an enjoyable holiday experience.

Requirements

  • National Pool Lifeguard qualification (RLSS) an advantage but not essential – Full training available
  • Able to work independently and as part of a team, providing exceptional customer service and cleanliness throughout the leisure department
  • Ensure a safe, secure, and appealing environment is maintained for team and guests by following the company Health and Safety Policy

Benefits

  • Potential live-in available
  • Free use of gym and leisure facilities
  • Free or 60% discounted food onsite
  • Access to numerous discounts and offers with many national brands and retailers
  • A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
  • 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

The estimated salary for this role is £94 per hour, depending on age. We encourage applications from all backgrounds, communities, and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.



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