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HR Operations Coordinator

2 months ago

Leeds, Leeds, United Kingdom Burberry Limited Full time
About the Role

Burberry Limited is seeking a highly skilled HR Operations Coordinator to join our team in Leeds. As a key member of our HR team, you will play a vital role in supporting our Arabic-speaking colleagues across Europe and the Middle East.

Key Responsibilities
  • Manage the majority of employee lifecycle HR administration, including contract generation, new hire input, contract changes, and leavers.
  • Resolve HR queries escalated via the HR Service Desk Team, including complex employee lifecycle, time to pay queries, and simple Employee Relations support.
  • Collaborate with Employee Relations and HR Business Partners to provide guidance and support on HR matters, considering internal policy and local employment legislation.
  • Develop documentation in support of the disciplinary process.
  • Ensure timely resolution of colleague queries and tasks.
  • Utilize a continuous improvement mindset to innovate working practices and enhance support for the business.
  • Respond positively to escalations and complaints to deliver excellent customer service.
  • Use HR data to identify emerging trends and opportunities to enhance service delivery and customer experience.
  • Support with simple reward administration during key annual activities.
  • Support the training and upskilling of the HR Service Desk Advisors.
  • Act as the escalation point for managers.
  • Support with ad-hoc projects and other duties as required.
Requirements
  • Experience working in a HR service delivery/administration role.
  • Exceptional customer service skills and ability to communicate effectively across all levels of seniority.
  • Proficiency in HR Information Systems (SAP SuccessFactors knowledge is ideal but not essential) and Microsoft Office (Teams, Outlook, Excel, etc).
  • Ability to work under pressure and meet tight deadlines.
  • Strong attention to detail and accuracy.
  • Fluency in both English and Arabic (written and spoken).
About Burberry Limited

Burberry Limited is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.