HR Operations Coordinator
3 weeks ago
Job Purpose
We are seeking a highly organized and detail-oriented HR Operations Coordinator to join our team at Burberry Limited. As a key member of our HR team, you will play a vital role in supporting our colleagues across the UK, ensuring seamless HR administration and query resolution throughout the employee lifecycle.
Responsibilities
- Manage HR administration tasks, including contract generation, new hire input, contract changes, and leavers, with a focus on accuracy and timeliness.
- Resolve HR queries escalated via the HR Service Desk Team, providing complex employee lifecycle support, time to pay assistance, and simple Employee Relations guidance.
- Collaborate with Employee Relations and HR Business Partners to provide HR guidance and support, considering internal policy and local employment legislation.
- Develop documentation in support of the disciplinary process, ensuring compliance with company policies and procedures.
- Ensure timely resolution of colleague queries and tasks, maintaining excellent customer service standards.
- Utilize a continuous improvement mindset to innovate working practices, enhancing the support offered to the business.
- Respond effectively to escalations and complaints, delivering exceptional customer service.
- Analyze HR data to identify emerging trends and opportunities for service delivery and customer experience improvement.
- Support simple reward administration during key annual activities.
- Train and upskill HR Service Desk Advisors, ensuring they have the necessary skills to provide excellent support.
- Act as the escalation point for managers, providing guidance and support as needed.
- Support ad-hoc projects and other duties as required.
Personal Profile
- Experience working in a HR service delivery/administration role.
- Exceptional customer service skills, with the ability to communicate effectively across all levels of seniority.
- Proficiency in HR Information Systems (SAP SuccessFactors knowledge is ideal but not essential) and Microsoft Office (Teams, Outlook, Excel, etc.).
- Ability to work under pressure, meeting tight deadlines and maintaining attention to detail.
- Fluent in English (written and spoken) is essential.
Burberry Limited is an Equal Opportunities Employer, treating all applications equally and recruiting purely on the basis of skills and experience.
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