Business Intelligence Systems Manager

2 days ago

High Wycombe, Buckinghamshire, United Kingdom Aylesbury Full time
About the Role

We are seeking an experienced Business Intelligence Systems Manager to join our team in Aylesbury. As a key member of our database management team, you will be responsible for managing our CRM system, data, and associated projects.

Key Responsibilities
  • Manage and maintain master data for all charity areas of work, ensuring accuracy and consistency across our systems.
  • Lead projects to develop data resources, including APIs, with external consultants, driving innovation and improvement in our data management processes.
  • Collaborate with consultants and suppliers to ensure database developments meet specifications, are high-quality, fully documented, and delivered within budget.
  • Manage Database Officer activities to support charity needs, providing guidance and oversight to ensure successful project outcomes.
  • Create management reports, document data and workflow processes, and inform colleagues on issues and best practices, promoting data-driven decision-making.
  • Configure, maintain, update, and ensure reliability of database and related systems, minimizing downtime and maximizing efficiency.
  • Import and export data files, offer technical assistance, and modify executables as required, ensuring seamless data integration and manipulation.
  • Support staff with database difficulties, provide solutions with external partners, and facilitate knowledge sharing across the organization.
  • Streamline and improve business processes impacting the database or related systems, identifying opportunities for automation and efficiency gains.
  • Develop and run a training programme and user manual for internal staff, enhancing their skills and knowledge in database management.
Requirements
  • Excellent experience in managing and administering MRM or CRM databases, with a proven track record of success.
  • Excellent computer skills and knowledge of MS Excel for data manipulation, with expertise in data analysis and reporting.
  • Good communication skills, verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Numerate with necessary skills to produce, monitor, and interpret information and reports, using data to inform business decisions.
  • Excellent attention to detail, with a focus on delivering high-quality results and meeting deadlines.
  • Ability to time manage and prioritise tasks to meet deadlines, across concurrent projects, with a flexible approach to adapt to changing priorities.
  • Co-operative team player with practical problem-solving skills and 'can do' attitude, incorporating a flexible approach and a willingness to learn.
  • Keep up to date with current business and service thinking within Coeliac UK, staying informed about industry trends and best practices.
  • A real commitment to right-first-time quality and a thorough approach to work, ensuring that all deliverables meet the highest standards.

The ideal candidate will be self-motivated but adept at working within a team environment, with excellent interpersonal and communication skills.

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