Audit and Compliance Expert

3 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
About Us

Hastings Direct is a leading digital insurance provider committed to delivering exceptional customer experiences. We are seeking a skilled Claims Auditor to join our team and contribute to our success.

Job Summary

The successful candidate will be responsible for conducting risk-based audits of claims processes, identifying areas for improvement, and collaborating with stakeholders to implement changes.

Key Responsibilities
  • Develop a thorough understanding of internal claims processes and identify areas for improvement.
  • Conduct robust risk-based audits to ensure compliance with regulatory requirements.
  • Deliver balanced feedback to leadership and teams highlighting strengths and areas for development.
  • Identify opportunities for indemnity savings and implement measures to achieve them.
  • Manage root cause analysis for complaints and recommend improvements to reduce complaints and increase renewal retention.
  • Effectively manage and report risks within your area of responsibility.
Requirements
  • Claims experience with a sound knowledge of Bodily Injury and other areas such as Customer Journey, Own Damage, Total Loss, Intervention, Recovery, Third Party Liability, Credit Hire, and Household Claims.
  • Excellent problem-solving skills and a proactive approach to work.
  • Strong analytical skills to interpret MI and identify areas of risk and opportunity.
What We Offer
  • An attractive salary based on experience (£55,000 - £70,000 per annum) and pay reviews completed each year.
  • A comprehensive benefits package including life assurance, income protection, pension contribution match up to 10%, discounts at everyday retailers, and free access to financial wellbeing support.
  • Ongoing training and development opportunities to support your career growth.


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