Pensions Administration Specialist
2 months ago
About the Role
Hymans Robertson is seeking a highly skilled and motivated individual to join our Birmingham Client Service Delivery Team as a Member Experience Administrator. As a key member of our team, you will play a vital role in providing exceptional customer service to our pension scheme members, ensuring they receive a gold-standard experience.
Key Responsibilities
- Provide person-centred service to pension scheme members, responding to their queries and resolving issues in a timely and professional manner.
- Maintain accurate and up-to-date member records, ensuring all information is secure and compliant with regulatory requirements.
- Collaborate with colleagues to process member requests and queries, ensuring a fast turnaround of responses.
- Manage the client inbox and incoming post, processing correspondence in a timely and efficient manner.
- Escalate complex queries to senior colleagues, ensuring that all issues are resolved promptly and professionally.
Requirements
- Minimum GCSE / Scottish standard (or equivalent) Maths and English at Grade B, or equivalent.
- Experience in client care or customer services, including the ability to communicate directly with customers effectively and confidently.
- Meet the required standard on communication, numerical and analytical skills.
- Ability to juggle multiple tasks and plan and organise workload effectively within a team and in a fast-paced environment.
- Experience of using Microsoft Word, Excel, Outlook, and Teams.
About Us
Hymans Robertson is a leading pensions administration firm, dedicated to providing exceptional service to our clients and their members. We offer a supportive and collaborative culture, with excellent development opportunities for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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