Customer Service and Logistics Coordinator
1 day ago
We are committed to building a diverse environment and are proud to be an equal opportunity employer. We believe that diversity and inclusion are critical to our success and strive to create a workplace where everyone feels valued and respected.
The Opportunity
As a Sales and Planning Representative, you will have the opportunity to work with a highly respected team in a business that prioritises Health & Safety. You will be responsible for delivering exceptional customer experiences while managing the end-to-end sales and planning process.
You will be the primary contact for customers, handling inquiries, taking orders, and managing the entire customer journey, including pricing, planning, and after-sales support. Building strong relationships with customers and internal teams is crucial in positioning our business as a trusted partner in construction and sustainability.
You will oversee daily logistics, working with transport and operations to ensure orders are fulfilled efficiently while meeting customer expectations. Leveraging technology to manage customer orders proactively, using tools like sensor and optimisation systems to enhance service delivery is also key.
Proactively handling challenges, such as supply issues or delivery changes, while keeping customers informed and satisfied is essential.
Salary and Benefits
The salary for this role is £50,000 - £70,000 per annum, plus bonus. In addition to a competitive salary, we offer a range of benefits, including:
- 25 days holiday + local bank holidays (with options to increase)
- Enhanced family benefits, including maternity, paternity, and adoption leave
- Free 24/7 remote GP service for you and your household
- Opportunities for career progression both at home and abroad
Requirements
You are a customer-focused professional with a flair for organisation and a passion for delivering excellent service. Your ability to build rapport, think on your feet, and manage multiple priorities makes you a standout candidate.
Exceptional communication and relationship-building skills, with a polite and professional demeanor are essential. Strong problem-solving abilities, with a proactive approach to addressing customer needs and resolving complaints are also required.
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