Portal Administrator
7 days ago
About the Role
The Portal Administrator is a brand new role within our organization, responsible for ensuring customer portals are maintained and key customer SLAs are met. This role will focus on compliance within the portals while also seeking revenue opportunities.
Key Responsibilities
- Collate service information to keep portals updated
- Manage customer expectations on technician attendance
- Ensure quotes are obtained and uploaded to the system
- Review recommendations/visit reports to increase job revenue
- Deal with customer and business queries
- Liaise with service technicians to ensure customer SLAs are met
- Highlight and escalate process gaps and suggest solutions
- Manage daily workloads in relation to the SLAs in place
- Maintain a high level of accuracy while meeting strict deadlines
- Develop good relationships with all business and external stakeholders
Requirements
To be considered for this role, you will ideally have the following:
- Experience of using Microsoft Excel formulas
- Strong IT skills
- Good interpersonal and teamwork skills
- Be professional and positive
- Be able to motivate yourself
- Show passion with a 'can do' attitude
- A flexible working approach
What We Offer
We offer a competitive salary package, including bonus opportunities, a salary grading system linked to performance, company pension, and a range of other benefits.
Our team comes from a range of different backgrounds, but most of our administrators have previously worked as payroll specialists, finance administrators, administrators, customer service administrators, payroll assistants, or have administrative experience within a finance department.
Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment.
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