Wellbeing Operations Manager

4 weeks ago


West Midlands, United Kingdom Venn Group Full time
Wellbeing Operations Manager

Venn Group is seeking a highly skilled Wellbeing Operations Manager to join our client, a Local Authority in the Midlands. This is a fantastic opportunity to lead the operational management of the Council's Wellbeing Centres and Hubs, driving continuous service delivery and performance improvement towards a "best in class" standard.

Main Responsibilities:
  • Lead the operational management of the Council's Wellbeing Centres and Hubs, ensuring high-quality service delivery and performance improvement.
  • Effectively manage staff reporting direct to the post holder, including regular performance discussions and annual performance appraisals.
  • Develop an organisational culture focused on achieving excellence in customer service, including developing and managing mechanisms to gather and respond to feedback.
  • Manage the in-house Technical Services Team to ensure all Wellbeing facilities are maintained to an acceptable standard, and that the programme of statutory testing and other required inspections are undertaken and actioned as necessary.
  • Support the delivery of the Be Active programme in liaison with the Wellbeing Programme Manager.
Requirements:
  • Must have Operational/Centre experience.
  • Previous Local government experience is ideal.
  • Substantial experience of operational facility management in the leisure industry.
  • Experience of successfully leading and developing staff teams.


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