Renewal Solutions Specialist
3 days ago
Are you a results-driven professional looking for a challenging opportunity? Daisy Group is seeking an experienced Managed Services Retention Expert to join our sales and account management teams. In this critical role, you will be responsible for managing and renewing contracts with clients, ensuring their continued satisfaction and retention.
About the RoleThis is a full-time position reporting to the Renewals Team Leader. The working hours are 9-05:30 PM.
You will work closely with cross-functional teams to ensure timely and accurate renewals, negotiate contract terms, and identify opportunities for upselling additional services or solutions to existing clients.
To succeed in this role, you should have a deep understanding of managed services, strong communication skills, and the ability to build strong relationships with existing clients.
Key Responsibilities- Contract Renewal and Upselling: Identify opportunities for upselling additional services or solutions to existing clients, develop and execute strategies to maximize revenue and profitability from existing clients.
- Negotiation and Relationship Building: Negotiate contract terms, pricing, and service level agreements to secure renewals, establish and maintain strong relationships with existing clients, and address client concerns and challenges.
- Client Relationship Management: Establish and maintain strong relationships with existing clients, addressing their concerns and challenges, and providing solutions to enhance satisfaction.
- Bachelor's Degree in Business Administration, Marketing, or a related field.
- Previous Experience in contract renewal management, customer relationship management, or a related role within the MSP or IT services industry preferred.
- Strong Communication Skills and ability to work collaboratively with cross-functional teams.
- Basic English and Maths skills.
- Estimated Salary: £50,000 - £60,000 per annum based on experience.
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