Area Operations Manager

4 days ago


Birmingham, Birmingham, United Kingdom Well Pharmacy Full time

As a Pharmacy Performance Lead, you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focusing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.

Key Responsibilities
  • Visits each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
  • Delivers excellent standards through ensuring compliance with all processes & procedures.
  • Monitors competitor activity to look for opportunities to grow market share.
Patient Safety, Quality and Standards
  • Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
  • Ensures delivery of all quality standards required by the NHS.
  • Ensures that the team actively promote and deliver all NHS and private services.
  • Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
High Performance Team
  • Actively manages performance through effective coaching & feedback in addition to formal reviews.
  • Identifies & develops both internal & external talent, providing a talent pipeline.

Well Pharmacy is a leading pharmacy chain in the UK, with a strong commitment to patient care and community involvement. As a Pharmacy Performance Lead, you will be part of a dynamic team that is dedicated to delivering exceptional patient experiences and driving business growth.



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