Property Manager

1 day ago

Cardiff, Cardiff, United Kingdom Leaders Romans Group Full time
About the Role

We are seeking a highly skilled and organized Property Manager to join our dynamic team at Leaders Romans Group. As a Property Manager, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide excellent levels of communication to tenants and landlords, responding to inquiries and resolving issues in a timely manner.
  • Manage maintenance requirements, providing a triage service to resolve issues and communicating with landlords and contractors as needed.
  • Update all parties on a regular basis, logging notes and ensuring compliance with company processes.
  • Make regular 'well-being' calls to landlords to ensure their satisfaction and address any concerns.
  • Work with the property management team to ensure all works are completed and invoiced within 21 days, and update customers on progress.
  • Ensure all mandatory compliance and legislation is in place on all properties, and follow company processes if not.
  • Collaborate with the Property Visit Clerks to ensure all properties have been inspected as required, and communicate with landlords and tenants in line with company policy.
  • Place calls to managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
  • Deal with non-managed deposits who are part of the No Deposit Scheme.
  • Ensure the check-out process is followed, and communication is sent out within company process via the Depositary site.
  • Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
  • Maintain high levels of communication with internal and external customers.
Requirements
  • Excellent communication, written and verbal skills.
  • Professional telephone manner.
  • Organizational skills, time management, and attention to detail.
  • Full UK driving license required.
What We Offer
  • Proven track record for career growth and advancement within the company.
  • Market-leading training and ongoing professional development.
  • Access to a diverse portfolio of properties.
  • Supportive and collaborative team environment.
Benefits
  • Competitive base salary and additional incentives.
  • Quarterly and yearly awards, including trips abroad.
  • Salary sacrifice pension scheme.
  • Generous holiday allowance, increasing by 1 day per year based on service.
  • Excellent parental leave and newly introduced fertility policy.
  • Staff discounts.

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