Customer Care Coordinator

3 days ago


Felixstowe, United Kingdom The Logistics Partnership LLP Full time
The Logistics Partnership LLP is looking for a highly motivated and experienced Logistics Customer Service Advisor to join their team in Felixstowe, Suffolk. As a key member of the team, you will provide exceptional customer service and support to clients, ensuring timely and efficient resolution of queries and issues.

This is a full-time, long-term temporary position working Monday to Friday, 0800-1700 hours, with an immediate start. You will be responsible for acting as the first point of contact for customers, providing a high standard of service via telephone and email. Your duties will include effective communication with customers, colleagues, and other offices, analyzing and communicating solutions, receiving and processing bookings within agreed timescales, and managing day-to-day activities of customers.

The ideal candidate will have excellent communication skills, be able to learn new systems and undertake training, and possess previous experience in a freight/logistics/shipping customer service environment. Organizational and prioritization skills are also essential. In return, we offer a competitive salary of £12.02 per hour (PAYE) and opportunities for career development and growth.
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