Receptionist

3 days ago


Brighton, Brighton and Hove, United Kingdom Hotel Du Vin Full time
Receptionist Job Description

We are seeking a friendly and passionate Receptionist to join our team at Hotel Du Vin. As the face of our hotel, you will be responsible for providing exceptional customer service to our guests, handling queries, and ensuring a smooth and enjoyable experience for all.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Communicate effectively with colleagues, management, and guests to ensure seamless operations.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; hospitality experience preferred.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career growth and development.
  • Discounted room rates and other perks.
  • A fun and dynamic work environment.

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