Customer Service Representative in Legal Industry

3 weeks ago


manchester, United Kingdom Language Matters Full time

We are seeking a reliable and customer-oriented individual to join our team as a German speaking Customer Service Representative in the legal service industry.

As a key member of our team, you will provide an outstanding customer experience and aim to resolve queries at first point of contact. This is a hybrid role with office hours Monday-Friday 9am-5pm. You will be required to work from the Manchester office 2 days per week during the training period (6 weeks) you are required to work 3 days per week in the office.

About the Role
  • Handling inbound enquiries across various channels, including telephone and email.
  • Assisting with travel arrangements, booking conference rooms and other administrative duties.
  • Collaborating with internal team members to ensure the enquiry is handled in the best possible way.

The ideal candidate will be fluent in German and English, both written and spoken, with previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive or Customer Support Specialist. Excellent listening and communication skills are essential, as well as technical proficiency.

We offer excellent opportunities for career progression and a salary range of £25,000 - £32,000 per annum.



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