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IT Support Specialist

2 months ago

Potters Bar, Hertfordshire, United Kingdom SDL Solutions Limited Full time

Job Title: 2nd / 3rd Line Support Engineer

Company: SDL Solutions Limited

Job Type: Full-time

Location: Potters Bar (hybrid work accepted)

About the Role:

We are seeking an experienced IT Support Specialist to join our team as a 2nd / 3rd Line Support Engineer. As a key member of our IT Service team, you will be responsible for troubleshooting technical issues, providing technical support, and delivering exceptional customer service.

Key Responsibilities:

  • Troubleshoot technical issues and provide technical support to customers
  • Deliver exceptional customer service and ensure high levels of customer satisfaction
  • Work collaboratively with the IT team to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Strong troubleshooting and technical support skills
  • Experience with Microsoft Azure, server, firewall, and networking
  • Knowledge of Microsoft SharePoint, OneDrive, and Office 365
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please apply today