Head of Contact Centre Quality Assurance
2 weeks ago
We're seeking a highly skilled and experienced Quality Assurance professional to join our team as Head of Contact Centre Quality Assurance. As a key member of our Operations Leadership team, you will be responsible for ensuring the quality of our contact centre services and driving continuous improvement.
Key responsibilities- Provide assurance to the Operations Leadership team that the Contact Centre is delivering high-quality services and identifying areas for improvement.
- Work closely with stakeholders across Operations to influence change and drive quality improvements.
- Lead the Quality Assurance function to ensure it delivers effective assurance and drives continuous improvement.
- Be a strong partner with Operational Leadership to enable continuous improvement and drive business outcomes.
- Lead our voice analytics strategy to enhance operational monitoring and drive quality improvements.
- Proven experience in a leading Quality Assurance function within Financial Services, with a strong track record of delivering high-quality services and driving continuous improvement.
- Deep understanding of the regulatory environment and ability to highlight areas where the business could be exposed.
- Experience of utilising voice analytics to deliver enhanced operational monitoring, preferably with Amazon Connect Contact Lens.
- Strong leadership and people management skills, with the ability to inspire and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- A competitive salary and benefits package, including pension scheme, bonus, and private medical insurance.
- Opportunities for career development and growth, with access to our Capital One University training programmes.
- A dynamic and inclusive work environment, with a focus on diversity and inclusion.
- A chance to work with a leading financial services organisation, driving innovation and excellence in Quality Assurance.
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Head of Contact Centre Quality Assurance
5 days ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're looking for a skilled professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you'll be responsible for ensuring our customer-facing contact centres deliver high-quality experiences. You'll work closely with stakeholders to develop and implement effective quality assurance strategies,...
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Head of Contact Centre Quality Assurance
1 week ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout the RoleWe're seeking a seasoned Quality Assurance professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you'll be responsible for evolving our approach to agent quality assurance and supplier monitoring, leveraging different testing approaches to drive continuous improvement. This role will...
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Head of Contact Centre Quality Assurance
1 month ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a highly motivated and experienced professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and identifying areas for improvement.Key responsibilitiesProvide assurance to the UK Operations Leadership...
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Head of Contact Centre Quality Assurance
1 month ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a highly motivated and experienced professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and identifying areas for improvement.Key responsibilitiesProvide assurance to the UK Operations Leadership...
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Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're looking for a skilled professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you'll be responsible for ensuring our contact centres deliver high-quality customer experiences while identifying areas for improvement.Key responsibilitiesProvide assurance to the UK Operations Leadership...
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Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're seeking a highly skilled Head of Contact Centre Quality Assurance to join our team at Capital One. As a key member of our Operations Leadership team, you will be responsible for ensuring the quality of our contact centre services. This involves working closely with stakeholders across the organisation to identify areas for improvement...
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Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you'll be responsible for driving continuous improvement and ensuring our customer-facing contact centre teams deliver exceptional outcomes.Key responsibilitiesProvide assurance to the UK Operations Leadership...
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Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you'll be responsible for driving continuous improvement and ensuring our customer-facing contact centre teams deliver exceptional outcomes.Key responsibilitiesProvide assurance to the UK Operations Leadership...
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Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you'll be responsible for evolving our approach to agent quality assurance and supplier monitoring, leveraging various testing methods to drive continuous improvement.Key responsibilitiesProvide assurance to the...
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Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you'll be responsible for evolving our approach to agent quality assurance and supplier monitoring, leveraging various testing methods to drive continuous improvement.Key responsibilitiesProvide assurance to the...
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Head of Contact Centre Quality Assurance Expert
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeAbout this roleWe're seeking a highly experienced and skilled Head of Contact Centre Quality Assurance to join our team at Capital One. As a key member of our Operations Leadership team, you will be responsible for ensuring the quality of our contact centre services, driving continuous improvement, and leading our voice analytics strategy.Key...
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Quality Assurance Manager
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeHead of Contact Centre Quality AssuranceCapital One is seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and driving continuous improvement.About the RoleProvide assurance to the UK Operations Leadership...
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Quality Assurance Manager
3 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeHead of Contact Centre Quality AssuranceCapital One is seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and driving continuous improvement.About the RoleProvide assurance to the UK Operations Leadership...
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Quality Assurance Manager
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeHead of Contact Centre Quality AssuranceCapital One is seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and driving continuous improvement.Key Responsibilities:Provide assurance to the UK Operations...
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Quality Assurance Manager
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeHead of Contact Centre Quality AssuranceCapital One is seeking a seasoned professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and driving continuous improvement.Key Responsibilities:Provide assurance to the UK Operations...
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Quality Assurance Manager
1 month ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a highly experienced and skilled Quality Assurance professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and identifying areas for improvement.Key responsibilitiesProvide assurance to the UK...
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Quality Assurance Manager
1 month ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a highly experienced and skilled Quality Assurance professional to lead our Contact Centre Quality Assurance team. As Head of Contact Centre Quality Assurance, you will be responsible for ensuring the quality of our customer interactions and identifying areas for improvement.Key responsibilitiesProvide assurance to the UK...
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Quality Assurance Manager
1 month ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a highly skilled and experienced Quality Assurance professional to join our team as Head of Contact Centre Quality Assurance. As a key member of our Quality Assurance function, you will be responsible for ensuring the quality of our contact centre operations and providing assurance to our UK Operations Leadership team.Key...
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Quality Assurance Manager
1 month ago
Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full timeAbout this roleWe're seeking a highly skilled and experienced Quality Assurance professional to join our team as Head of Contact Centre Quality Assurance. As a key member of our Quality Assurance function, you will be responsible for ensuring the quality of our contact centre operations and providing assurance to our UK Operations Leadership team.Key...
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Head of Manufacturing Quality Assurance
4 weeks ago
Nottingham, Nottingham, United Kingdom ENGINEERINGUK Full timeJob Title: Head of Manufacturing Quality AssuranceWe are seeking an experienced Head of Manufacturing Quality Assurance to join our team at Laing O'Rourke's Centre of Excellence for Modern Construction. As a key member of our quality team, you will be responsible for ensuring the highest standards of quality in our manufacturing processes.Key...
