Cloud Support Manager Lead

1 week ago


Corsham, Wiltshire, United Kingdom Oracle Full time
Job Description

We are seeking a highly experienced Cloud Support Manager Lead to lead our team of Field Engineers, DC Techs, and CSEs in delivering top-notch Cloud Support services. As the primary point of contact for customers and partners, you will be responsible for facilitating customer relationships, providing advice and assistance on diverse customer situations, and escalated issues.

Key Responsibilities:
  • Responsible for meeting agreed service levels 24/7 and optimal resource management.
  • Significant communication at all levels internally and externally.
  • Primary point of contact for customers and partners.
  • Facilitating customer relationships and providing advice and assistance.
Requirements:
  • Knowledge/hands-on experience with relevant OCI system tools and processes.
  • High levels of customer satisfaction by executing quality/productivity improvement efforts.
  • Full understanding of all related escalation and incident management processes and best practices.
Estimated Salary: $120,000 - $180,000 per year

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