Cloud Support Manager

3 weeks ago


Corsham, Wiltshire, United Kingdom Oracle Full time
About the Role

We are seeking a highly experienced Senior Support Manager to lead our Cloud Support team in the UK. This is a senior leadership position that requires strong technical expertise, excellent communication skills, and the ability to manage a team of Field Engineers, DC Techs, and CSEs.

The successful candidate will be responsible for delivering high-quality support services to our customers, ensuring timely resolution of incidents, and providing exceptional customer experience. They will also be responsible for managing a team of engineers, developing their skills, and driving process improvements.

The role involves significant communication with internal stakeholders, including Data Centre Operations, Build, Incident Managers, and external partners. The ideal candidate will have excellent negotiation and conflict resolution skills, as well as the ability to drive performance and expectations.

  • Estimated salary: £80,000 - £100,000 per annum.
  • The role requires a 24x7 commitment to participate in the Manager on Duty on-call rotation program.
  • Strong knowledge of OCI system tools and processes is essential.
  • The role involves significant travel to data centres and other locations.

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