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Customer Service Representative

2 months ago

Chester, Cheshire, United Kingdom Gibbs Hybrid Full time
Customer Service Specialist

Gibbs Hybrid is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Interact with customers to receive and process orders, ensuring timely and accurate delivery.
  • Handle billing and account inquiries, providing clear and concise information to resolve customer concerns.
  • Investigate and resolve customer issues, working closely with internal teams to find solutions.
  • Understand and execute policies around order management, ensuring compliance with Global Distribution Practices (GDP).
  • Support the preparation and analysis of data to inform business decisions.
  • Handle escalations from specialists and act as a first-line problem solver, collaborating with the team to resolve complex issues.
Requirements:
  • Business fluency in Greek is required, with the ability to communicate effectively with customers.
  • Experience in customer service and logistics is beneficial, with a strong understanding of SAP (SD module) and other customer service applications.
  • Advanced knowledge of Office productivity tools and the ability to identify, analyze, and solve problems with minimal guidance.
  • Quantitative and analytical skills, with the ability to prioritize and plan tasks effectively.
  • Strong communication and teamwork skills, with the ability to cooperate with internal and external teams.
  • Ability to identify and drive areas for continuous improvement, ensuring the highest level of customer satisfaction.