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HR Consultant

2 months ago

Glasgow, Glasgow City, United Kingdom Robert Walters Full time
{"title": "HR Advisor Role", "description": "

Robert Walters is seeking an experienced HR Advisor to join our team in Glasgow. As an HR Advisor, you will be responsible for providing legally compliant solutions to clients via telephone in all aspects of HR and Employment Law.

This exciting role requires you to work in a team environment, providing high-quality advice to clients while highlighting any commercial options that are non-compliant and the risks these present.

Main Responsibilities:

  • Ensure personal knowledge of HR and Employment Law is continually updated.
  • Provide quality advice to clients in a productive manner within set Service Level Agreements (SLAs).
  • Actively own and lead cases to resolution, building rapport and relationships with clients.
  • Log all advice accurately onto the internal system, taking ownership and responsibility for ongoing cases.
  • Signpost clients to pre-prepared documents and letters available within the HR software.
  • Review client documentation and provide feedback and advice accordingly.
  • Follow internal protocols for managing and escalating cases where applicable.
  • Offer clients options regarding utilisation of other products and services provided.
  • Have a high level of knowledge and breadth of employment law and HR matters to deal with complex cases.
  • Support other Consultants as requested.
  • Deliver training to colleagues and clients as required.
  • Undertake Welcome Calls with new clients and discuss software, services, and products.

Essential Requirements:

  • Ability to build and maintain excellent relationships with clients.
  • A "can-do" attitude, a thirst for knowledge, and the ability to communicate effectively.
  • Ability to work in a fast-paced environment.
  • Strong time management skills and ability to manage own caseload.
  • A dynamic and flexible approach, as well as the ability to work under pressure.

CIPD Lv.5 and above is desired, although CIPD Lv.3 and experience will be considered. Study support to further progress your HR career is offered upon completion of the probation period.

", "company": "Robert Walters Operations Limited", "location": "Glasgow City Centre"}