IT Support Specialist
1 day ago
We are seeking a highly skilled and experienced 2nd Line Support Analyst to join our team at Jago Consultants. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our clients and end-users.
Key Responsibilities:- Respond to client tickets within a 15-minute SLA and resolve issues in a timely manner.
- Monitor and manage tickets/alerts generated by our RMM system, utilizing your problem-solving skills to diagnose and resolve complex issues.
- Identify recurring tickets and implement permanent solutions to improve efficiency and reduce support requests.
- Escalate tickets to 3rd line engineers as necessary, ensuring seamless support delivery.
- Minimum of 2-3 years of experience supporting SMEs (MSP preferred).
- Confident in onsite visits and working with clients at their premises.
- Process-driven and focused on process improvement.
- A professional manner and appearance.
- Skilled in time management and planning.
- Good attention to detail and ability to take control of situations, making clients feel confident.
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IT Support Specialist
1 week ago
West Suffolk, United Kingdom Jago Consultants Full timeJago Consultants is seeking a skilled IT Support Specialist to join our team in Bury St Edmonds. As a Technical Service Desk Engineer, you will be responsible for providing high-quality IT support to clients and end-users. Your primary goal will be to deliver the level of support a business would expect from an internal IT team. **Key Responsibilities:** *...
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IT Support Specialist
1 week ago
West Suffolk, United Kingdom Jago Consultants Full timeJago Consultants is seeking a skilled IT Support Specialist to join our team in Bury St Edmonds. As a Technical Service Desk Engineer, you will be responsible for providing high-quality IT support to clients and end-users. Your primary goal will be to deliver the level of support a business would expect from an internal IT team. **Key Responsibilities:** *...
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Family Support Specialist
3 weeks ago
West Ham, Greater London, United Kingdom LT Support Full timeJob Summary:LT Support is seeking an experienced Early Years Professional to join our team as a Family Support Specialist. This is a fantastic opportunity to work with children and their parents in a dynamic and supportive environment.Key Responsibilities:Lead parent and children sessions, promoting healthy development and nurturing relationships.Develop and...
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Family Support Specialist
3 weeks ago
West Ham, Greater London, United Kingdom LT Support Full timeJob Summary:LT Support is seeking an experienced Early Years Professional to join our team as a Family Support Specialist. This is a fantastic opportunity to work with children and their parents in a dynamic and supportive environment.Key Responsibilities:Lead parent and children sessions, promoting healthy development and nurturing relationships.Develop and...
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Crime Victim Support Specialist
1 month ago
West Midlands, United Kingdom Victim Support Full timeCrime Victim Support Specialist We are pleased to announce an opportunity for a Crime Victim Support Specialist to become a part of our dedicated team in the West Midlands, working 28 hours a week, Monday to Friday during the hours of 8am to 8pm. The specific working hours can be discussed during the interview process and finalized upon acceptance of the...
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Sexual Violence Support Specialist
1 month ago
West Yorkshire, United Kingdom Victim Support Full timeSexual Violence Support Specialist Victim Support is seeking a dedicated Sexual Violence Support Specialist to join our team, providing crucial assistance to individuals affected by sexual violence. This role is integral in delivering comprehensive support and guidance to victims throughout their journey, whether they choose to engage with the criminal...
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Crime Victim Support Specialist
1 month ago
West Midlands, United Kingdom Victim Support Full timeCrime Victim Support Specialist We are pleased to announce an opportunity for a Crime Victim Support Specialist to become part of our dedicated team, working 28 hours a week, Monday to Friday during the hours of 8am to 8pm. The specific hours can be discussed during the interview process, with a mutually agreed schedule established upon acceptance of...
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Sexual Violence Support Specialist
1 month ago
West Yorkshire, United Kingdom Victim Support Full timeSexual Violence Support Specialist Victim Support is seeking a dedicated Sexual Violence Support Specialist to join our team, working full-time hours. This position is essential in providing crucial support to individuals affected by sexual violence. Are you passionate about making a positive impact in the lives of others? Do you possess the resilience...
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Regional Support Manager
3 weeks ago
Suffolk, United Kingdom Meridian Business Support Full time €65,000Regional Support Manager £65,000 per annum PRP bonus – Monthly Car Allowance Lowestoft, Suffolk Meridian Business Support are working with an established National Private Healthcare Provider client who are looking to recruit a Regional Support Manager to coverer a portfolio of homes in the Lowestoft, Suffolk area. Key duties and...
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Regional Support Manager
3 weeks ago
Suffolk, United Kingdom Meridian Business Support Full time €65,000Regional Support Manager£65,000 per annum PRP bonus – Monthly Car Allowance Lowestoft, Suffolk Meridian Business Support are working with an established National Private Healthcare Provider client who are looking to recruit a Regional Support Manager to coverer a portfolio of homes in the Lowestoft, Suffolk area. Provide effective leadership and...
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IT Support Specialist
5 days ago
West Suffolk, United Kingdom Jago Consultants Full timep>Our client, a UK-based IT organisation, is seeking a 2nd Line Support Analyst to join their team in Bury St Edmonds. The successful candidate will be responsible for providing high-quality IT support to clients and end-users, with a focus on resolving tickets escalated from 1st Line and implementing permanent solutions to recurring issues. The ideal...
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IT Support Specialist
5 days ago
West Suffolk, United Kingdom Jago Consultants Full timep>Our client, a UK-based IT organisation, is seeking a 2nd Line Support Analyst to join their team in Bury St Edmonds. The successful candidate will be responsible for providing high-quality IT support to clients and end-users, with a focus on resolving tickets escalated from 1st Line and implementing permanent solutions to recurring issues. The ideal...
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IT Support Specialist
1 week ago
West Suffolk, United Kingdom Jago Consultants Full timep>At Jago Consultants, we are seeking a skilled 2nd Line Support Analyst to join our team in Bury St Edmunds. Our client is a UK-based IT organization committed to delivering high-quality IT support to clients and end-users. The ideal candidate will provide exceptional support, resolving tickets efficiently and effectively, and working closely with the 1st...
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IT Support Specialist
1 week ago
West Suffolk, United Kingdom Jago Consultants Full timep>At Jago Consultants, we are seeking a skilled 2nd Line Support Analyst to join our team in Bury St Edmunds. Our client is a UK-based IT organization committed to delivering high-quality IT support to clients and end-users. The ideal candidate will provide exceptional support, resolving tickets efficiently and effectively, and working closely with the 1st...
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IT Support Specialist
3 days ago
West Suffolk, United Kingdom Jago Consultants Full timep>Our client, a UK-based IT organisation, is seeking a 2nd Line Support Analyst to join their team in Bury St Edmonds. The successful candidate will be responsible for providing high-quality IT support to clients and end-users, with a focus on resolving tickets escalated from 1st Line and implementing permanent solutions to recurring issues. The ideal...
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IT Support Specialist
3 days ago
West Suffolk, United Kingdom Jago Consultants Full timep>Our client, a UK-based IT organisation, is seeking a 2nd Line Support Analyst to join their team in Bury St Edmonds. The successful candidate will be responsible for providing high-quality IT support to clients and end-users, with a focus on resolving tickets escalated from 1st Line and implementing permanent solutions to recurring issues. The ideal...
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IT Support Specialist
5 days ago
West Suffolk, United Kingdom Jago Consultants Full time### Job Title: 1st / 2nd Line IT Support Service Desk Technician ### Job Summary We are seeking a highly skilled and process-driven 1st Line Support Engineer to join our team at Jago Consultants. As a key member of our IT organization, you will be responsible for providing high-quality IT support to our clients and end-users. ### Key Responsibilities *...
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IT Support Specialist
5 days ago
West Suffolk, United Kingdom Jago Consultants Full time### Job Title: 1st / 2nd Line IT Support Service Desk Technician ### Job Summary We are seeking a highly skilled and process-driven 1st Line Support Engineer to join our team at Jago Consultants. As a key member of our IT organization, you will be responsible for providing high-quality IT support to our clients and end-users. ### Key Responsibilities *...
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IT Support Specialist
3 days ago
West Suffolk, United Kingdom Jago Consultants Full timeJob Title: 1st / 2nd Line IT Support Service Desk TechnicianJob Summary:We are seeking a highly skilled and process-driven 1st Line Support Engineer to join our team at Jago Consultants. As a key member of our IT organization, you will be responsible for providing high-quality IT support to our clients and end-users, ensuring a seamless experience.Key...
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IT Support Specialist
3 days ago
West Suffolk, United Kingdom Jago Consultants Full timeJob Title: 1st / 2nd Line IT Support Service Desk TechnicianJob Summary:We are seeking a highly skilled and process-driven 1st Line Support Engineer to join our team at Jago Consultants. As a key member of our IT organization, you will be responsible for providing high-quality IT support to our clients and end-users, ensuring a seamless experience.Key...