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Customer Service Representative

2 months ago

Leyland, Lancashire, United Kingdom KPI Recruiting Full time
Customer Service Opportunity

We are seeking a skilled Customer Service Professional to join our team at KPI Recruiting. The successful candidate will be responsible for delivering exceptional customer experiences and ensuring timely resolution of customer inquiries.

Key Responsibilities:

  • Tracking and following deliveries through to completion using our in-house system
  • Monitoring delivery timescales and ETA's, and communicating any issues or delays to customers
  • Handling high volumes of customer calls and emails, and resolving queries and issues
  • Re-routing deliveries as necessary
  • Collaborating with the warehouse team to obtain order and distribution information

Requirements:

  • Customer-focused approach with a high level of attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Proactive and results-driven mindset

About the Role:

This is an exciting opportunity to join a reputable and established organization, and contribute to the delivery of exceptional customer experiences. If you are a motivated and customer-centric individual with a passion for delivering results, we encourage you to apply.