Customer Service Representative

4 weeks ago


Hounslow, Greater London, United Kingdom BT Group Full time

About the Role

We are seeking a skilled and enthusiastic Retail Advisor to join our team at EE. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, answering customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of EE products and services, including pricing and promotions.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy.

What We Offer

  • A competitive starting salary of £13.55 per hour, plus an uncapped commission scheme.
  • Huge discounts off EE & BT products, including mobile and broadband.
  • Support in carving your own career path, with opportunities for development and progression.
  • Season Ticket Travel Loan, to help with travel costs.
  • Volunteering days, to give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

Requirements

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Strong problem-solving skills, with the ability to think creatively.
  • A passion for delivering exceptional customer service.

What's Next?

If you're a motivated and enthusiastic individual, with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you



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