Assistant Hotel Management Role

1 day ago


Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time
About the Job

We are seeking an experienced and dedicated individual to fill the role of Customer Experience Coordinator at Klarent Hospitality Limited.

This is an exciting opportunity for someone passionate about delivering exceptional customer experiences and committed to growing and developing their skills within our hospitality brand portfolio.

Job Overview
  • Company Overview: Klarent Hospitality Limited is a leading hospitality group providing exceptional customer experiences across its portfolio of hotels.
Job Responsibilities
  • Manage Front Desk Operations: Assist in supervising the Front Office Team to deliver exceptional customer experiences
  • Ensure Exceptional Customer Experience: Ensure the Team Members are prepared and informed to deliver Guests an exceptional experience from check-in through check-out
  • Create Memorable First Impressions: Responsible for managing and creating exceptional and memorable first impressions to all hotel users
  • Evaluate Service Levels: Assist the Front Office Manager to evaluate levels of exceptional customer services
  • Organisation and Delegation: Organised, structured, able to delegate whilst addressing all business needs
  • Sales Promotion: Operates with a sale and promotes the hotel brand's loyalty scheme
  • Maximise Room Occupancy: Maximise room occupancy at best rates
  • Upselling Techniques: Able to implement up-selling techniques to promote hotel services and facilities
  • Departmental Objectives: Assist with all departmental objectives, work schedules, budgets, policies, and procedures
  • Performance Monitoring: Monitor the appearance, standards, and performance of the Front Office Team Members
  • Training and Development: Support and assist with training, absence monitoring, performance managing, coaching, mentoring, and developing
  • Product Knowledge: Product savvy, knowledgeable in expected services, pricing

Estimated Salary: £25,000 - £40,000 per annum



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