Food Safety Consultant

1 month ago

London, Greater London, United Kingdom Food Alert Ltd Full time
Job Title: Food & Beverage Coordinator

Join Food Alert Ltd, a leading food safety and health consultancy, in a dynamic role that requires a strong customer focus and excellent relationship building skills.

About the Role:

We are seeking a highly organized and detail-oriented Food & Beverage Coordinator to support our Advice Line service, responding to phone and email queries, and escalating technical queries to our technical personnel as needed.

Key Responsibilities:

  • Triage and manage accident and incident reports, liaising with client sites to ensure accurate report completion, action close out, and escalation of high-risk cases.
  • Ensure review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPIs.
  • Manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites to ensure comprehensive investigations and escalation of high-risk cases.
  • Collate alleged food poisoning evidence as required, especially in relation to potential outbreaks.
  • Collate food poisoning investigation outcome letters for approval by clients and subsequent distribution to complainants.
  • Manage relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local Authority Environmental Health departments on behalf of client sites.
  • Collate Food Hygiene Rating Scheme re-rating reports on behalf of client sites.
  • Evaluate client Food Hygiene Rating Scheme reports and escalate to Food Alert Technical personnel to investigate potential appeal opportunities.

What We Offer:

  • A strong customer focus and excellent relationship building skills.
  • Lots of support, exposure, and on-the-job training and development.
  • ~25 days holiday plus bank holidays and 3 'gift days' between Christmas and New Year.
  • ~Additional holiday enhancements (e.g., a week off if you get married, time off on the birth of a grandchild, etc).
  • Enhanced sick pay.
  • Employee Assistance Programme including face-to-face counselling sessions.
  • Healthcare cash plan including discounted gym membership.
  • Life insurance.
  • Referral bonuses and vouchers.

Language: English

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