Retail Excellence Director

4 weeks ago


London, Greater London, United Kingdom LOUIS VUITTON Full time
Job Overview

We are looking for an exceptional Retail Excellence Director to join our team. In this role, you will drive CRM excellence in-store, creating a client-centric mindset with the team.

Your key responsibilities will include:

  • Embedding CRM Principles: Embedding CRM principles in-store, driving and monitoring accurate data capture.
  • Team Development: Developing and training teams with their CRM skills, following up as necessary to instill behaviors.
  • Animation and Engagement: Animating the CRM tool (ICON) with relevant functionalities and content, engaging with clients to build relationships.

In collaboration with the wider Client Development Manager, you will build a community of clienteling experts within the store. This includes developing action plans based on Maison priorities in collaboration with the Head Office Clienteling Team and Senior Leadership Team.

Key performance indicators include tracking store performance, seizing opportunities to further develop the approach to CRM, and reviewing competitors to maintain best practice.



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