Team Leader Outpatients
6 days ago
The post holder will provide a high standard of supervision for the Outpatients reception team. Working alongside another Team Leader and reporting to the Assistant Service Manager, the Team Leader will be responsible for the operational running of Outpatients reception and working alongside the Nursing and specialty teams to ensure an excellent service is provided to patients at all times. A good knowledge of NHS waiting time targets and patient administration systems is essential as the reception team are responsible for booking follow-up outpatient appointments.
The post holder must have great communication skills and be positive and professional at all times. They must be able to deal with complaints and sensitive situations and support staff in doing so. They must be able to deal with competing priorities and have an interest in developing individuals and teams.
The post will require experience in an administrative role and working with a range of stakeholders.
Main Responsibilities**Key Accountabilities:**
- Line management of a reception team across the different outpatient areas. This includes delegating and monitoring work, completing rotas, recording sickness and annual leave, and conducting regular 1:1 meetings and PDRs with staff members
- To ensure that staff adhere to the Trust Values at all times
- To be responsible for staff inductions and training and to ensure the induction and training process is monitored and amended when required
- To ensure all mandatory training is completed and understood by all staff
- To work with the other Team Leader in running team meetings and monitoring staff and team performance
- To support the Assistant Service Manager in the recruitment process
**Our Commitment to Diversity and Inclusion:**
Great Ormond Street Hospital is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Person Specification**Essential Criteria:**
- Our Always Values
- Experience of working as part of a diverse team. Experience of contributing to an inclusive workplace culture.
**Academic/Professional Qualification/Training:**
- GCSE or equivalent in Maths and English
- Evidence of professional development within the last 2 years
**Desirable Criteria:**
- Business Admin NVQ Level 4 or equivalent award
**Experience/Knowledge:**
- Experience of working in an administrative, customer or patient focused role
- Experience of working within an operational NHS environment
- Knowledge of NHS policy, including referral to treatment targets.
- Experience of communicating with individuals and groups at different levels of seniority
- Experience in supervising teams and rota management
- Experience of absence management, performance, disciplinary, grievances and PDR's.
**Skills/Abilities:**
- Excellent written and verbal communication skills
- Ability to work effectively in a relatively high pressure environment
- Confident in decision-making and taking responsibility for service delivery
- Excellent organisational skills with the ability to prioritise work and meet deadlines
- Ability to train staff and monitor performance
- Excellent computer skills, including the use of word processing, spreadsheets, email, and the use of NHS computer systems, to include patient information systems
- Ability to negotiate and manage conflict, including handling sensitive situations and information
- Leadership skills and the ability to motivate staff
- Ability to undertake project work
- Understands the importance of confidentiality and takes responsibility for protecting confidential information.
- Able to work as an effective team player and work autonomously to manage own workload to meet deadlines.
- Demonstrate evidence of commitment to professional development
**Desirable Criteria:**
- Ability to identify service improvement opportunities
-
Outpatient Services Team Supervisor
4 weeks ago
London, Greater London, United Kingdom Great Ormond Street Hospital Full timeJob OverviewThe successful candidate will oversee the Outpatients reception team, ensuring a high level of supervision and support. Collaborating with another Team Leader and reporting to the Assistant Service Manager, the Team Leader will manage the daily operations of the Outpatients reception area while partnering with Nursing and specialty teams to...
-
Outpatient Reception Team Manager
4 weeks ago
London, Greater London, United Kingdom Great Ormond Street Hospital Full timePosition OverviewThe successful candidate will oversee the Outpatients reception team, ensuring a high level of service delivery. Collaborating with another Team Leader and reporting to the Assistant Service Manager, the Team Leader will manage the daily operations of the Outpatients reception area, working closely with Nursing and specialty teams to...
-
Pharmacist Leader
7 days ago
London, Greater London, United Kingdom Royal Free London NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced Pharmacist to join our team as a Responsible Pharmacist in our Outpatient Pharmacies. The successful candidate will be responsible for providing exceptional professional pharmacy services and supporting the development of our business.Key ResponsibilitiesClinical LeadershipProvide clinical leadership to the pharmacy...
-
Oncology Outpatient Care Nurse
4 weeks ago
London, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full timeExciting Career Opportunity for an Oncology Outpatient NurseLeaders In Care Recruitment Ltd is looking for a dedicated Oncology Outpatient Nurse to become part of a renowned Cancer Centre within a leading Private Hospital.Key Responsibilities:Deliver exceptional nursing care to patients in the Oncology-Haematology Outpatient department.Collaborate with a...
-
Outpatient Psychologist
4 weeks ago
London, Greater London, United Kingdom Priory Group Full timePosition: Outpatient Psychologist Reference: PRI94360 Location: Priory Hospital Roehampton Division: Healthcare Salary: £50,000 - £60,000 Hours: 37.5 Employment Type: Permanent - Full Time About Priory Roehampton: Situated within beautifully landscaped grounds, Priory Hospital Roehampton provides a serene and recovery-oriented environment for residential...
-
Team Leader
3 days ago
London, Greater London, United Kingdom Aspire Training Team Full timeJob Title: Team Leader / Supervisor Level 3 ApprenticeshipAbout the Role:We are seeking a punctual, reliable, and enthusiastic individual to complete a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room.About the Apprenticeship:The Aspire Training Team has designed this apprenticeship to help...
-
Team Leader
3 days ago
London, Greater London, United Kingdom Aspire Training Team Full timeJob Title: Team Leader / Supervisor Level 3 ApprenticeshipAbout the Role:We are seeking a punctual, reliable, and enthusiastic individual to complete a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room.About the Apprenticeship:The Aspire Training Team has designed this apprenticeship to help...
-
Physiotherapy Team Lead
1 week ago
London, Greater London, United Kingdom King Edward VII's Hospital Full timeAbout the RoleThe Outpatient Clinical Lead Physiotherapist will be a key member of our multidisciplinary team, responsible for overseeing the delivery of exceptional patient care in our outpatient physiotherapy services. This role requires a highly skilled clinician with proven leadership experience to manage a dedicated therapies team and ensure the...
-
Clinical Nurse
6 days ago
London, Greater London, United Kingdom London Bridge Hospital Full timeAbout the RoleWe are seeking a highly skilled and experienced Staff Nurse to join our Outpatient team at London Bridge Hospital. As a key member of our team, you will be responsible for delivering high-quality patient care and contributing to the smooth operation of our outpatient services.Key ResponsibilitiesProvide exceptional patient care and support to...
-
Nurse Specialist
6 days ago
London, Greater London, United Kingdom London Bridge Hospital Full timeAbout the RoleWe are seeking a highly skilled and experienced Staff Nurse to join our Outpatient team at London Bridge Hospital. As a key member of our team, you will be responsible for delivering high-quality patient care and contributing to the smooth operation of our outpatient services.Key ResponsibilitiesProvide exceptional patient care and support to...
-
Nurse Specialist
1 week ago
London, Greater London, United Kingdom London Bridge Hospital Full timeAbout the RoleWe are seeking a highly skilled and experienced Staff Nurse to join our Outpatient team at London Bridge Hospital. As a key member of our team, you will be responsible for delivering high-quality patient care and contributing to the smooth operation of our outpatient services.Key ResponsibilitiesProvide exceptional patient care and support to...
-
Clinical Nurse
1 week ago
London, Greater London, United Kingdom London Bridge Hospital Full timeAbout the RoleWe are seeking a highly skilled and experienced Staff Nurse to join our Outpatient team at London Bridge Hospital. As a key member of our team, you will be responsible for delivering high-quality patient care and contributing to the smooth operation of our outpatient services.Key ResponsibilitiesProvide exceptional patient care and support to...
-
Outpatient Department Supervisor
6 days ago
London, Greater London, United Kingdom Great Ormond Street Hospital Full timeJob OverviewThe post holder will provide a high standard of supervision for the Outpatients reception team. Working alongside another Team Leader and reporting to the Assistant Service Manager, the Team Leader will be responsible for the operational running of Outpatients reception and working alongside the Nursing and specialty teams to ensure an excellent...
-
Outpatient Department Supervisor
7 days ago
London, Greater London, United Kingdom Great Ormond Street Hospital Full timeJob OverviewThe post holder will provide a high standard of supervision for the Outpatients reception team. Working alongside another Team Leader and reporting to the Assistant Service Manager, the Team Leader will be responsible for the operational running of Outpatients reception and working alongside the Nursing and specialty teams to ensure an excellent...
-
Outpatients Administrator
6 days ago
London, Greater London, United Kingdom NHS Jobs Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Outpatients Administrator. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our outpatient services.Key ResponsibilitiesProvide administrative support to our outpatient teams, including managing...
-
Outpatients Administrator
6 days ago
London, Greater London, United Kingdom NHS Jobs Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Outpatients Administrator. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our outpatient services.Key ResponsibilitiesProvide administrative support to our outpatient teams, including managing...
-
Outpatient Nursing Specialist
4 weeks ago
London, Greater London, United Kingdom Barts Health NHS Trust Full timeJob Overview We are seeking a dedicated and compassionate Outpatient Nurse who will play a pivotal role in providing care, support, and practical guidance to patients and their families. This position involves collaboration with a specialist team to ensure a high standard of service delivery within the outpatient department. Main Responsibilities The...
-
Pharmacist - Outpatient Services
23 hours ago
London, Greater London, United Kingdom NHS Jobs Full timeJob SummaryWe are seeking a highly skilled and experienced Pharmacist to join our team in Outpatient Pharmacy Services. As a key member of our team, you will be responsible for providing high-quality patient care and contributing to the development of our pharmacy services.Key ResponsibilitiesProvide clinical pharmacy services to patients in outpatient...
-
Pharmacist - Outpatient Services
1 day ago
London, Greater London, United Kingdom NHS Jobs Full timeJob SummaryWe are seeking a highly skilled and experienced Pharmacist to join our team in Outpatient Pharmacy Services. As a key member of our team, you will be responsible for providing high-quality patient care and contributing to the development of our pharmacy services.Key ResponsibilitiesProvide clinical pharmacy services to patients in outpatient...
-
Outpatient Service Coordinator
6 days ago
London, Greater London, United Kingdom Barts Health NHS Trust Full timeJob OverviewWe are seeking a highly organized and communicative individual to join our dynamic multidisciplinary team as an Outpatient Receptionist. This role will provide an efficient Outpatient service for the Trust in the Breast Outpatient department.Main ResponsibilitiesThe successful candidate will be responsible for:Meeting and greeting patients,...
