Customer Service Representative

6 days ago


Birmingham, Birmingham, United Kingdom HealthHarmonie Full time

About HealthHarmonie Ltd

We are a fast-paced and growing healthcare organisation based in Birmingham. With over 20 years of experience, we have established ourselves as a leading provider of community services across the UK.

Our team is dedicated to delivering excellent patient care, and we are seeking a highly motivated individual to join our diverse group of professionals.

  • The ideal candidate will be responsible for making high-volume inbound and outbound calls for medical appointments bookings and confirming of bookings.
  • They will also advise patients and answer general patient queries, requiring strong customer service skills and attention to detail.
Key Responsibilities:
  • Making high volume inbound and outbound calls
  • Advising patients and answering general patient queries
  • A High attention to detail is required to enable the accurate booking of patients into specialist clinics
  • Reporting and communicating with clinicians and senior managers for patient safety

About You

We are looking for someone who is compassionate, motivated, attentive, and displays a high degree of integrity and a sense of excellence. The successful candidate will have excellent organisational skills, familiarity with Microsoft software packages, and the ability to learn and build new skills.

What We Offer:
  • A competitive salary: £18,000 - £22,000 per annum
  • A permanent contract
  • 24 hours per week
  • Ongoing support and training
  • Excellent career progression
  • Pension scheme
  • NHS employee discounts


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