Field Service Engineer

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Dräger Full time

About the Role

As a Field Service Engineer at Dräger, you will be responsible for ensuring the smooth operation of our medical equipment and systems. This includes performing scheduled maintenance visits, corrective repairs, and warranty repairs as directed.

Key Responsibilities

  • Perform scheduled maintenance visits and corrective repairs as directed.
  • Perform warranty repairs as directed.
  • Perform installation and commissioning activities as directed.
  • Perform technical corrective actions as directed.
  • Provide feedback on quality situations and issues from the field to the Service Management Team.
  • Track installed base accuracy and report variances to the Service Support Team.
  • Provide support to sales for replacement and special sales programs.
  • Provide support to sales and marketing for congresses, exhibitions, demos, and workshops.
  • Provide support to Lifecycle sales to develop contracts and assist in achieving lifecycle business goals.
  • Maintain company assets and tools in accordance with company guidelines.

Shared Responsibilities

All employees have a responsibility to comply with the Integrated Management System (IMS) and minimize any impact on the environment while carrying out their duties.

Ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring, and complying with occupational health and safety provisions.

Embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.

Reporting Relationships

Manager

  • Regional Service Manager

Size of Team/Environment

  • Team of regionally based field service engineers, typically around 20. All engineers report to Regional Service Managers via Team Leaders and are supported by Senior Engineers Specialists by product modality.

Role Requirements

Education/Qualifications

  • Ideally degree qualified in a related subject such as electronics, electrical, or computing studies with 3-5 years' experience.

Related Experience

  • Applicants for the position should have proven experience over a wide range of capital equipment and systems. Ideally with experience of medical-related devices and background.

Skills, Special Competencies

  • Able to deliver a high level of customer care and develop long-standing customer relationships.
  • Ability to organize and prioritize to meet a wide range of diverse and demanding activities.
  • Ability to work as part of a team.
  • Resolve complex issues and excellent problem-solving skills.
  • To be able to complete CCNSG plus any other required skill cards.
  • To be eligible for registration to the VRCT scheme or similar professional body.
  • To be reliable, honest, and trustworthy and act as an ambassador for the company always.
  • Communication skills.
  • Relevant IT experience.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion, and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.

Benefits

  • 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
  • Company car or monthly car payment allowance.
  • Discounted critical illness cover, dental cover, and partner life assurance.
  • Healthcare cash plan.
  • Discounted shopping and leisure vouchers.
  • Cycle to Work.
  • Gym membership discounts – up to 25%.
  • Charity Giving scheme.

Dedication

At Dräger, we have a clear vision, to be an organization with a working environment that includes a diverse mix of talented people who want to come, stay, and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply.

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