Retail Experience Manager

3 weeks ago

Newtownabbey, United Kingdom Henderson Group Full time

About the Role:
As a key member of our team, the Retail Development Manager will play a crucial role in shaping and delivering projects that influence the in-store customer proposition. This involves using data and an insight-led approach to engage with stakeholders, supporting the development of proposition and format briefs that include a clearly articulated scope, set of objectives, and approach.

Key Responsibilities:

• Develop future-focused store formats that align with the company's strategic goals.
• Undertake key strategic and big-bet customer proposition projects, managing all stages from idea discovery to launch and post-launch review.
• Collaborate with the Retail Space Planning team to develop Macro Layout Principles and identify emerging trends and future opportunities to develop categories.
• Review the impact of completed innovation projects and assess their effectiveness in improving sales, profitability, and efficiency.
• Support Retail Space Planners in developing store formats with optimum bay count layouts across ambient, frozen, and fresh categories, analyzing category performance on a quarterly basis.
• Assist in a macro planning approach to support trials/pilots on range extensions, using internal analytics, customer, and market insights to inform proposition development.
• Build strong working relationships with internal and external stakeholder groups to shape project scope and objectives.
• Communicate progress and results of proposition briefs to senior management in a clear and engaging way.

Requirements:

• Good standard of education or equivalent (minimum 5 GCSEs including Maths and English).
• Three years of experience in the retail sector from a Store Management, Area Management, Business Development, Store Design, or Category Management discipline.
• Proven analytical problem-solving skills.
• Good awareness of the NI retail market.
• Ability to present and interpret reports and data with senior stakeholders.
• Retail background with a strong customer-focused approach.
• Current UK/EU driving license.

Desirable Attributes:

• Ability to effectively influence and work with other departmental teams.
• Ability to adapt quickly to changing demands and conditions.
• Sound commercial acumen.
• Desire and ability to take initiative.
• Willing to challenge present ways of working and devise creative solutions.
• Ability to approach scenarios logically.
• Ability to convert strategic plans into action.

Why Join Us:
As a member of the Henderson Group team, you will be part of a business that prioritizes its local communities. We offer a competitive salary, company car or allowance, bonus, contributory pension scheme, healthcare, life assurance, employee assistance program, social club, Perks Offers/Discount scheme, and staff discount at SPAR/EUROSPAR Henderson Group company-owned stores. This is a full-time position working 36.5 hours a week with hybrid and flexible working arrangements available.

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