Fine Jewellery Sales Specialist

4 weeks ago

London, Greater London, United Kingdom MJ JONES Full time
Job Description

About MJ Jones

MJ Jones is a pioneering fine jewellery brand that embodies the spirit of innovation and luxury. Our mission is to redefine the concept of high-end jewellery through cutting-edge technology and exceptional craftsmanship.

Role Overview

We are seeking a highly skilled Fine Jewellery Online Sales professional to join our team in London. The ideal candidate will possess a passion for fine jewellery, excellent customer service skills, and the ability to communicate effectively through messaging platforms.

Key Responsibilities

  • Provide exceptional customer service through prompt and professional messaging
  • Support the field sales team by managing client follow-ups and care
  • Collaborate with field sales to ensure seamless client transitions from online to in-person interactions
  • Assist customers with product selection, orders, and after-sales service
  • Maintain accurate records of customer interactions, orders, and payment details
  • Coordinate with shipping/delivery teams to ensure timely fulfilment
  • Proactively address client queries, concerns, and feedback
  • Meet and exceed sales targets through effective client engagement

Requirements

  • Prior customer service experience, preferably in luxury or fine jewellery
  • Proven experience in sales via messaging platforms (e-commerce or retail)
  • Strong verbal and written communication skills, with the ability to close sales through messaging
  • Excellent organisational skills and attention to detail
  • Knowledge of sports is essential (football)
  • Ability to multi-task and prioritise in a fast-paced environment
  • Proficiency in Microsoft Office, Google Suite, Monday.com, and point-of-sale systems
  • Experience with e-commerce platforms, client relationship management (CRM) tools, and updating client data
  • Bachelor's degree preferred, but not required
  • Ability to work both independently and as part of a team

Working Hours

  • The position requires flexibility, with hours ranging between 10am – 6pm, Tuesday to Saturday (Saturday working from home)
  • Full-time role

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