Insurance Claims Specialist
2 weeks ago
Field Insurance Advisor Apprenticeship
About the Role:
We're seeking a talented individual to join our Home, SME and Commercial Claims team as a Field Insurance Advisor Apprentice. As a Field Insurance Advisor, you will support customers by visiting their homes or commercial premises to assist with their claims.
Key Responsibilities:
- Conducting field-led claim visits, completing on-site reporting, evidence gathering, and digital scoping.
- Providing support, including to vulnerable customers and other ad-hoc claim investigations.
- Reviewing digital evidence from an online portal to gather evidence and provide accurate cost scoping.
- Event/Surge deployment to assist customers when needed.
- Re-inspections to support cost control and customer journey.
- Delivering excellent customer service.
Requirements:
We're looking for attention to detail, an analytical mindset, good communication skills, and a genuine interest in a career in insurance and customer service.
Training and Development:
As an apprentice at Direct Line Group, you'll combine on-the-job skills with theoretical knowledge, supported by a dedicated mentor. You will attend both online and face-to-face learning sessions, with an End-Point-Assessment to demonstrate your knowledge, skills, and behaviours.
Benefits:
- 9% employer contributed pension
- 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover
- 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days
- Additional optional Health and Dental insurance
- Employee discounts and cashback
Ways of Working:
Our hybrid model offers a blend of home and office working, depending on your role and team.
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