Insurance Claims Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Direct Line Insurance Group plc Full time

Field Insurance Advisor Apprenticeship

About the Role:

We're seeking a talented individual to join our Home, SME and Commercial Claims team as a Field Insurance Advisor Apprentice. As a Field Insurance Advisor, you will support customers by visiting their homes or commercial premises to assist with their claims.

Key Responsibilities:

  1. Conducting field-led claim visits, completing on-site reporting, evidence gathering, and digital scoping.
  2. Providing support, including to vulnerable customers and other ad-hoc claim investigations.
  3. Reviewing digital evidence from an online portal to gather evidence and provide accurate cost scoping.
  4. Event/Surge deployment to assist customers when needed.
  5. Re-inspections to support cost control and customer journey.
  6. Delivering excellent customer service.

Requirements:

We're looking for attention to detail, an analytical mindset, good communication skills, and a genuine interest in a career in insurance and customer service.

Training and Development:

As an apprentice at Direct Line Group, you'll combine on-the-job skills with theoretical knowledge, supported by a dedicated mentor. You will attend both online and face-to-face learning sessions, with an End-Point-Assessment to demonstrate your knowledge, skills, and behaviours.

Benefits:

  • 9% employer contributed pension
  • 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover
  • 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days
  • Additional optional Health and Dental insurance
  • Employee discounts and cashback

Ways of Working:

Our hybrid model offers a blend of home and office working, depending on your role and team.



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