Digital Service Design Researcher
4 weeks ago
About the Opportunity
We are seeking a highly skilled User Researcher to join our team at Amber Labs. As a key member of our digital service design team, you will be responsible for representing the voice of the user throughout the product development lifecycle.
Key Responsibilities
- Guide digital services through Government Digital Service (GDS) assessments, taking services from Discovery, Alpha, Beta to Live, and ensure that they meet the required standards.
- Approach user engagement from a design-led perspective, contrasting with a traditional requirements/business analysis approach, and integrate user research insights into the product development process.
- Work in multidisciplinary teams, collaborating effectively with Product Managers, Content Designers, and Interaction Designers to deliver high-quality products that meet user needs.
- Analyse and synthesise research data to provide clear findings that inform decision-making, and involve colleagues in the analysis and synthesis process to foster consensus and challenge assumptions.
- Understand the diversity of users within the public sector and commit to inclusive research practices, including involving users from various backgrounds and abilities in research activities to ensure the delivery of accessible services.
- Select and apply appropriate research methods based on the product life cycle and specific project requirements, and stay up-to-date with the latest research techniques and tools.
Requirements
- Bachelor's degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology), and proven experience as a User Researcher in a public sector context.
- Familiarity with GDS standards and experience guiding services through assessments, and excellent communication and collaboration skills.
- Strong problem-solving abilities and a proactive approach to user-centred design, and a commitment to ongoing professional development and staying up-to-date with industry trends and best practices.
Salary and Benefits
- A competitive salary of £55,000 per annum, plus benefits such as private medical insurance, company pension plan, and 25 days of annual leave.
- The chance to work in a highly collaborative and collegial environment with opportunities for career advancement, and a culture that values experimentation and bold thinking.
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