Regional Operations Centre Coordinator
4 weeks ago
At National Highways, we're looking for a skilled Regional Operations Centre Coordinator to join our team in the East region. As a key member of our Regional Operations Centre, you'll play a vital role in managing our road networks, ensuring the safe and efficient flow of traffic.
As a Regional Operations Centre Coordinator, you'll be responsible for answering emergency roadside calls, mobilising On Road teams, and transmitting and receiving messages via the radio. You'll also instruct our contractors to repair urgent defects and damage from incidents, and inform other emergency services and utility companies where required.
Our Regional Operations Centre operates 24/7, 365 days a year, so you'll need to be flexible and able to work a variety of shifts. You'll be working with emergency services personnel, recovery companies, Traffic Officers, highways works personnel, and motorists who have broken down or been involved in incidents.
We're looking for someone who is positive, compassionate, and good at communicating. You'll need to be IT literate, able to work calmly under pressure, and have a high level of typing proficiency. A GCSE Maths and English qualification is also required, or equivalent experience.
As a Regional Operations Centre Coordinator, you'll have the opportunity to work in a fast-paced and dynamic environment, making a real difference to the safety and efficiency of our road networks. If you're passionate about delivering excellent customer service and working as part of a team, we'd love to hear from you.
Key Responsibilities:
- Answering emergency roadside calls
- Mobilising On Road teams
- Transmitting and receiving messages via the radio
- Instructing contractors to repair urgent defects and damage
- Informing other emergency services and utility companies
- Monitoring and managing incidents
- Maintaining accurate incident logs
What We're Looking For:
We're looking for someone who is positive, compassionate, and good at communicating. You'll need to be IT literate, able to work calmly under pressure, and have a high level of typing proficiency. A GCSE Maths and English qualification is also required, or equivalent experience.
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Regional Operations Centre Coordinator
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Potters Bar, Hertfordshire, United Kingdom National Highways Full timeAt National Highways, we're looking for a skilled Regional Operations Centre Coordinator to join our team in the East region. As a key member of our Regional Operations Centre, you'll play a vital role in managing our road networks, ensuring the safe and efficient flow of traffic.As a Regional Operations Centre Coordinator, you'll be responsible for...
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Regional Operations Centre Coordinator
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Potters Bar, Hertfordshire, United Kingdom National Highways Full timeAt National Highways, we're looking for a skilled Regional Operations Centre Coordinator to join our team in the East region. As a key member of our 24/7 operations team, you'll be responsible for managing our road networks, responding to emergencies, and working closely with emergency services personnel, recovery companies, and our own Traffic Officers.As a...
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