Regional Operations Centre Coordinator

4 weeks ago


Potters Bar, Hertfordshire, United Kingdom National Highways Full time

At National Highways, we're looking for a skilled Regional Operations Centre Coordinator to join our team in the East region. As a key member of our 24/7 operations team, you'll be responsible for managing our road networks, responding to emergencies, and working closely with emergency services personnel, recovery companies, and our own Traffic Officers.

As a Regional Operations Centre Coordinator, you'll be the first point of contact for motorists who break down or are involved in incidents. You'll need to be professional, motivated, and able to provide a friendly and positive service at all times.

We're looking for someone with excellent communication skills, strong administration skills, and the ability to work calmly under pressure. You'll also need to be IT literate and able to type at a high level of proficiency.

Our Regional Operations Centre operates 24/7, 365 days a year, so you'll need to be flexible and willing to work a variety of shifts. The starting salary for this role is up to £34,887.50, increasing to up to £36,262.50 after 9 months probation.

Key Responsibilities

  • Answering emergency roadside calls
  • Mobilising On Road teams to emergencies and other requests
  • Transmitting and receiving messages via the radio to Traffic Officers and Emergency Services
  • Instructing contractors to repair urgent defects and damage from incidents
  • Informing other emergency services and utility companies where required
  • Monitoring and managing incidents from start to finish
  • Maintaining accurate incident logs
  • Carrying out other administrative duties as required

Requirements

  • GCSE Maths and English (Grade C/4 or above), or equivalent
  • Excellent communication skills and telephone manner
  • Strong administration skills
  • Ability to work calmly under pressure
  • High level of typing proficiency
  • Flexibility to work a variety of shifts


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