Store Profitability and Customer Service Manager
1 month ago
About the Store Management Role
At Clintons, we're looking for a highly experienced Assistant Manager who can take ownership of store operations, drive sales, and deliver exceptional customer service. The ideal candidate will have a strong commercial focus, excellent leadership skills, and the ability to motivate the team to achieve outstanding results.
Key Responsibilities:
- Drive sales and profitability through effective store management and team leadership.
- Set an example as an Assistant Manager by delivering exceptional customer service and promoting a positive store environment.
- Implement high visual merchandising standards and maintain store housekeeping to the highest level.
- Manage all aspects of Health & Safety, ensuring compliance with company standards and laws.
- Oversee stock control, stock counts, payroll budgets, and targets to maximize store performance.
- Motivate and support the team to achieve and exceed agreed objectives, developing a high-performance culture within the store.
- Collaborate with the Store Manager, Area Manager, and HR to address people issues effectively and efficiently.
- Support recruitment and ongoing training and development of the team to ensure continuous improvement.
- Work closely with the Store Manager to develop a strategic plan, analyze sales trends, and implement action plans to maximize sales and profitability.
- Manage and oversee all cash handling, banking, and safe procedures, adhering to company standards.
- Responsible for till management, including the number of open tills, till issuing, cash handling, and variances.
- Develop and implement loss prevention controls with the Loss Prevention team to prevent internal/external theft and system errors.
Requirements:
- Able to travel to other stores if necessary.
- Responsibility for store budget.
- Availability to work 5 out of 7 days, including weekends, early mornings, and late nights, with flexibility to adjust hours when required.
- Key stakeholders include the Store Manager, Store Team, District Manager, Central Operations Department, and HR Department.
Essential Skills:
- Strong coaching and development skills to establish a high-performing team.
- Enthusiastic, driven, and motivated Assistant Manager with excellent selling techniques and a proven track record of driving sales and profitability.
- Previous line management experience in a retail and customer service environment, with the ability to deal with people issues effectively and efficiently.
- Customer-orientated with a track record of delivering exceptional customer service.
- Ability to multitask and meet deadlines.
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