IT Operations Efficiency Expert
2 days ago
We are seeking an experienced IT Operations Efficiency Expert to join our team at Vintun LLC. As a hybrid remote/on-site position, you will work closely with our client to implement and mature ITIL processes. We offer a competitive salary of $105,000 per year, plus benefits.
**Key Responsibilities:**
* Serve as a subject matter expert in one or more ITIL domains, leading process improvement and oversight efforts.
* Provide support and contribute subject matter expertise to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management.
* Document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows using Microsoft Office products, including Teams, Word, PowerPoint, Excel, and Visio.
* Work with a team of ITIL/ITSM SMEs to create and document Process Improvement initiatives.
* Maintain documentation control using SharePoint.
**Requirements/Qualifications:**
* Must possess ITIL v3 Expert or ITIL4 Managing Professional Certification.
* Must possess or be able to obtain ITIL4 Foundations Certification.
* Active or interim DoD Secret clearance.
* Excellent writing and communication skills.
* Above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio.
* BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university.
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