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Food Beverage Service Director

4 weeks ago

Oxford, Oxfordshire, United Kingdom AccorHotel Full time

Mercure Oxford Hawkwell House is a picturesque boutique hotel occupying three buildings, two of which are 19th century manor houses bursting with character.

The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre, Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley.

A total of 77 rooms all en-suite are divided between two buildings, each with an entirely different character.

About This Role

We are looking for an experienced Food Beverage Team Leader to join our team.

This is a full-time position that requires excellent communication skills, leadership abilities, and a passion for delivering top-class service to our guests.

The ideal candidate will have experience in a similar role, be customer service focused, and possess outstanding interpersonal skills with the ability to communicate with all levels of stakeholders.

  • $45,000 per year, estimated salary range
  • Bonus opportunities
Key Responsibilities

In this role, you will be responsible for ensuring that all aspects of F&B and Meeting and Events are provided at agreed standards in a timely manner.

You will act as the greatest ambassador to our hotel, playing a fundamental part in the Food and Beverage and Meeting and Events experience of our guests.

As a Food Beverage Team Leader, your primary focus will be to provide exceptional service to our guests, ensuring that their stay is memorable and enjoyable.

Requirements

To be successful in this role, you will need:

  • Experience in a similar position
  • Customer service-focused
  • Team player with outstanding interpersonal skills and ability to communicate with all levels of stakeholders
  • Service-oriented with an eye for details, passion, and innovative approach to Food & Beverage
  • Good presentation and influencing skills
  • Flexible and able to adapt to change effectively
  • Self-motivated and energetic, able to set priorities
  • Commitment to professional values and brand-conscious