Quality Improvement Director
6 days ago
The role of Quality Improvement Director at Matchtech is to lead the strategic direction of our Quality Management System and Continuous Improvement initiatives. As a key member of our team, you will play a pivotal role in shaping and driving the quality agenda across the organization.
This is an exciting opportunity to work with a world-class company specializing in the maintenance, repair, and support of complex helicopter engine components for the fixed-wing and rotary-wing markets.
Our UK facility serves as a European Maintenance Centre Hub, partnering with a diverse global customer base to deliver technical excellence and innovative solutions.
We offer a competitive salary of £65,000 per annum, plus benefits including 25 days holiday, flexible working hours, Costa coffee on site, generous pension contributions, health cash back scheme, annual bonus, purchase of company shares, company sick pay, and access to a range of lifestyle benefits.
Key Responsibilities:
- Develop and maintain a robust Quality Management System to ensure compliance with current regulatory approvals and seamless integration of future certifications.
- Provide leadership to Quality and Facilities teams, embedding a culture of quality and operational efficiency.
- Act as the sponsor for the Quick Response Quality Control (QRQC) system, ensuring fast issue resolution and long-term improvements.
- Oversee customer complaints, delivering timely resolutions and driving customer satisfaction improvements.
- Analyze non-quality costs, trends, and root causes to implement corrective actions in collaboration with cross-functional teams.
- Lead flight safety programs and ensure compliance with airworthiness regulations and safety management systems.
- Design and deliver training programs on quality systems, flight safety, human factors, and continuous improvement methodologies such as 5S and Lean principles.
- Champion supplier quality management, including audits and performance analysis to meet business objectives.
- Plan and oversee continuous improvement projects, including Value Stream Mapping, Kaizen Events, and Lean deployment.
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