Legal Support Coordinator

4 weeks ago

Romford, Greater London, United Kingdom Anchor Hanover Full time
About the Role

We are seeking a highly organized and detail-oriented Legal Support Assistant to join our In-house property legal team. As the primary point of contact for our legal team and customers/representatives, you will provide essential legal administrative support for leasehold and freehold transactions.

Key Responsibilities
  • Customer and Representative Liaison: You will be the primary contact for customers, estate agents, and managers to gather and relay all relevant information regarding potential transactions.
  • Compliance Management: Consult and ensure compliance with lease eligibility criteria.
  • File Management: Open and manage conveyancing/property files efficiently.
  • Query Escalation: Escalate queries promptly, ensuring effective communication between all parties (internal and external).
  • Administrative Support: Gather necessary documentation to formally commence the conveyancing process and escalate it to the relevant Conveyancing Executives and Solicitors.
  • Communication: Communicate clearly, explain requirements, and respond to queries effectively.
  • Initiative and Deadline Management: Use initiative to manage tasks and be mindful of deadlines.
  • Documentation: Maintain excellent written and verbal communication skills.
About You

To be successful in this role, you will have:

  • A-levels (or equivalent)
  • Previous legal experience and/or legal qualifications
  • Willingness to study for a legal qualification (ideal)

Experience in managing and administering large caseloads, excellent customer service skills, understanding of effective and prompt information sharing, and previous in-house experience (advantageous but not essential) are also desirable.

About Anchor Hanover

Anchor Hanover is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A Rewarding Environment

We offer a range of benefits to support your health, happiness, finance, and career:

  • Gym, fitness and wellbeing discounts
  • Mental health support
  • Flexible working options
  • Pension plan – contribute between 4% and 8% and we'll match it or better
  • Quick and easy pension transfer service
  • Savings and financial advice, loans, free life assurance
  • Discounts on shopping, holidays, phones, technology and more
  • Ongoing personal and professional development programme
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities

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