Retail Estate Development Coordinator

1 week ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Job Description:
At PayPoint Group, we are committed to delivering exceptional customer service to our Retailer estate. We are seeking an experienced Accommodation Office Team Leader to join our team and help us achieve this goal.

As a key member of our team, you will be responsible for leading and managing a team to develop people systems and processes that provide excellent service experiences. You will work closely with our Retailer estate teams to understand their needs and develop strategies to meet those needs.

Key Responsibilities:
  • Lead and manage a team to achieve goals and objectives.
  • Set challenging and achievable KPIs.
  • Monitor and review team performance, providing constructive feedback for improvement.
  • Coach and mentor team members to deliver great service through first contact resolution.
  • Recognize and reward outstanding achievements and contributions.
  • Manage team welfare, providing second-line support and guidance.
  • Conduct interviews and recruit new team members.
  • Raise technical issues and suggest improvements.
  • Allocate resources and prioritize tasks effectively.


Requirements:
  • Prior management experience.
  • Ability to develop people and improve self-help systems.
  • Analytical skills to identify trends and issues.
  • Competent user of Microsoft Excel and office software.
  • Resilient under pressure and adaptable to change.
  • Excellent time management and communication skills.


Salary: £48,000 - £58,000 per annum, depending on experience.

Benefits:
Competitive salary and benefits package, including pension scheme, life insurance, and health cash plan.
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